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- Where do I pay my rent? You can pay your rent directly at your Leasing Office during normal business hours. If it is after hours, you may leave your rental payment in the drop box/slot provided. NO CASH ACCEPTED. Also, if your particular property participates, you may be able to pay online with your credit card.
- Why can’t I pay my rent with cash? It is an MEB policy that no properties are allowed to accept cash. It presents a safety concern for cash to be handled in the leasing offices.
- What happens if I don’t pay my rent? Please be sure to notify your Leasing Office immediately if something prevents you from being able to pay your rent to explain your situation. If you do not, please know that the Leasing Office will be contacting you. To prevent an eviction from taking place, please be sure to always pay your rent on time and in full.
- This is the first time I’ve rented. Where do I begin? We know that it can be an exciting and daunting task to rent for the first time. That’s why we’ve created our First Time Renter’s Handbook. Check it out! We’ve tried our best to help guide you along the way to renting your first apartment home.
- How do I know how much I can afford to pay for rent each month? It’s a good rule of thumb to be sure you make at least 3 times your monthly rent. Of course that is still subject to any outstanding debt you may currently have and may incur in the future. You might check out our First Time Renter’s Handbook that is here on our website. It has a great sample budget that may help you when trying to figure out how much rent you can afford each month.
- I have bad credit. Will you still rent to me? Well, that depends. There are several ways to work around bad credit. Many people have made mistakes in the past and we will try our best to qualify you for one of our MEB Communities. Perhaps a guarantor will help to qualify you.
- What is a guarantor and do I need one? A guarantor is someone, usually a family member or close friend, who is willing to sign a lease agreement guaranteeing you will be able to pay your rent. People with low incomes, such as students, or those with bad credit often need a guarantor who is willing to pay the rent for you if necessary.
- I’m not sure I can afford to rent an apartment on my own. What should I do? You may have a few options to choose from. You might be able to find another MEB Apartment Community that is better suited to your budget. Be sure to check out all the different properties on our website. Second, you might be able to afford it with a guarantor, like your parents or other family members. And lastly, what about getting a roommate? Do you have any friends or family members that are looking for a new place too? Of course, they will have to qualify just like you and be listed on the lease agreement as well. If you can’t think of anyone you know you still have options. You might check out the internet! www.roommates.com, www.roommateclick.com, www.roommatelocator.comand so many more! You might also check the local newspapers or www.craigslist.orgto see if there is anyone out there in the classifieds!
- I’ve submitted my application. When will I know if it’s been accepted? Most of the time we are pretty fast. We want to get our new residents in as soon as possible, so we will usually let you know within 24 to 48 hours. You may want to follow up with the office staff if necessary.
- I just recently moved into my new MEB apartment. I still haven’t received my security deposit check from my old landlord. What should I do? The best thing you can do is try to contact them. Be sure to ask them if they have your correct forwarding address and current telephone number. Ask if it’s been mailed yet. You should also check with the State’s legal requirement to see what the timeframe is that they are working with. For example, Arizona allows the landlord fourteen (14) business days for it to be processed and then mailed. Be sure to take their timeline into consideration.
- I’ve lost my keys! What do I do? If it is during normal business hours go to your Leasing Office. Fees may apply for a new key to be issued. If it is after normal business hours, you will need to contact a local locksmith. You will be responsible for all of the locksmith’s charges.
- I’ve changed my email address/phone number. Do I need to let the Leasing Office know? Yes! For us to best serve you, it is very important that the Leasing Office always has your most current contact information. This is necessary when maintenance issues or emergencies arise.
- I lost my copy of my lease. How can I get another copy? Not a problem! Simply contact the Leasing Office and they’ll be happy to have a copy made for you. All you have to do is ask!
- I have a maintenance issue. How do I contact someone? If it is during normal business hours, you can call or stop by the Leasing Office. If it is an after hours emergency, you will need to call the Leasing Office. There you will either get a phone number from the recording or it will be answered by an after hours answering service. You might also check your lease paperwork to locate the emergency maintenance telephone number for your property. If it is not an emergency, you can also submit a Service Request on our website that will be received during normal business hours.
- I have a maintenance issue and I’ve reported it to the office, but nobody has come to fix it. Now what do I do? Be sure to follow up with the Leasing Office to make sure they have your current contact information to schedule the appointment. If you have repeatedly reported the issue and it’s still not getting taken care of please feel free to email our Corporate Office at info@mebmgmt.com.
- I’ve noticed there are items broken in the common areas (pool, stairways, laundry room, etc.). How do I report it? Please contact the Leasing Office to let them know of the problem. If you see it has been reported and still not fixed in a timely manner, please be sure to follow-up with the Leasing Office. You can always feel free to contact our Corporate Office at info@mebmgmt.com.
- I am having a problem with one of the Office or Maintenance Staff. Who can I talk to about this? You can always feel free to contact our Corporate Office at info@mebmgmt.com.
- Someone keeps parking in my assigned parking spot. What should I do? Be sure to let the Leasing Office know of the situation so that they can handle it accordingly.
- I have moved out of my MEB apartment and I still haven’t received my security deposit back. What do I do? Contact the Leasing Office to ask them if they have your correct forwarding address and current telephone number. Ask if it’s been mailed yet. You should also check with the State’s legal requirement to see what the timeframe is that they are working with. For example, Arizona allows the landlord fourteen (14) business days for it to be processed and then mailed.
- I’ve had an emergency come up and I need to break my lease. What should I do? We understand that unexpected things happen to people everyday. We’re sure you have entered into your lease fully intending to honor it but then something happens and you have to break it. We will try to work with you to get your apartment re-rented so that you incur as little expense as possible. But please remember, by signing the lease you have agreed to be responsible for paying the rent until the end of the lease.
- How can I be sure to get all or most of my security deposit refunded to me? If you leave at the end of your lease with your apartment in great shape, your security deposit will be refunded. We will have to keep some portion or all of the deposit if the property has been damaged. One of the best things you can do to ensure getting your money back is by maintaining the apartments throughout your lease. Clean regularly and don’t be too hard on the fixtures and blinds. You may have to forfeit your security deposit if you break the lease agreement.
- I want to get a bigger apartment in the same community when my lease is up. How do I do that? As soon as you know you’d like to upgrade, just stop by the Leasing Office and let them know. They will try their best to accommodate your needs.
- I am having a problem with my neighbor. What should I do? Stop into the Leasing Office and let them know about the situation. The Leasing Staff will then determine the next course of action.
- I’m thinking about getting a pet. What should I do? BEFORE you purchase and bring Fluffy home, be sure to talk to the Leasing Staff. This important event happening will greatly depend on the community’s Pet Policy. Also be aware that Pet Deposits, Fees and Pet Rents may apply.
- I would like to offer my services to my neighbors (baby-sitting, dog walking, house-sitting, personal training, etc.) How do I do that? Many of our properties feature a Community Bulletin Board where residents can offer others their services. Just talk to your Leasing Office about getting yours added!
- I would like to participate in the fun events that happen at my community. How do I do that? Simply stop by the Leasing Office of see what’s coming up! And don’t forget, the Leasing Staff is always looking for great ideas and suggestions on the resident activities, so let them know if you have one!
- I’ve had an emergency come up and I need someone to check on my dog. Who can help me? We know things come up unexpectedly so be sure to contact the Leasing Office so that arrangements can be made to help.
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